Customer Service Questionnaire


Questionnaire Service Excellence - Customer

Customer *

Name respondent *

Function respondent

Date *


Questionnaire Service Excellence - Agreement

What is your opinion regarding the way DynApps adheres to agreements/commitments made? *

Are you satisfied with the agreements made in the contract and are these agreements aligned with your current situation? *


Questionnaire Service Excellence - Problem Solving

What is your opinion regarding the way DynApps identifies and solves problems? *

How responsive have we been to your questions or concerns? Select all that apply.


Questionnaire Service Excellence - Customer Focus

What is your opinion regarding the customer focus of DynApps *


Questionnaire Service Excellence - Industry Knowledge

What is your opinion regarding the industry knowledge of DynApps? *


Questionnaire Service Excellence - Service

Which of the following words would you use to describe our services? Select all that apply.


Questionnaire Service Excellence - Collaboration

How long have you been a customer of DynApps? *


Questionnaire Service Excellence - Recommendation

On a scale from 0 to 10; where 0 is very unlikely and 10 is extremely likely. How likely is it that you would recommend DynApps as a Odoo partner? *

012345678910
Recommendation

Questionnaire Service Excellence - Improvements

How could DynApps improve the customer service?


Questionnaire Service Excellence - Remarks

Do you have any other questions, remarks or concerns?